Disputes
3
min read

Best practices for accepting digital payments

Best practices for accepting digital payments
Published on
August 5, 2024

Accepting digital payments has become essential for businesses in today's digital age.

Here are some best practices to consider when accepting digital payments:

Always raise an invoice - Its your best friend!

1 ) Add your brand logo and business/team name that customers recognize

2) Mention your customer’s name, phone, address and email

3) Use multiple line items to describe the product/service in detail

4) Attach images of the actual site and work done

5) Mention your return, refund and cancellation policies clearly

Be cautious & proactive - It’ll never let you down!

6) After completing a job, take customer’s confirmation on text, email, or chat

7) Avoid entering credit card numbers yourself. Let customers pay on their own device

8) In case you’re unable to complete a job, issue a refund promptly

9) In case of a dispute, try to resolve the issue with the customer

10) Share all supporting documents ASAP for ScanPay to represent your case

By following these best practices, businesses can not only enhance the security of their payment collection processes, but also offer a seamless and trustworthy experience for their customers.

Plus, if a dispute comes, you will have all the evidence required to challenge the dispute.

To know more, check out Best practices for submitting evidence to challenge a dispute

Weekly newsletter
No spam. Just the latest releases and tips, interesting articles, and exclusive interviews in your inbox every week.
Read about our privacy policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

RELATED POSTS

How to respond to a dispute?How to respond to a dispute?
Disputes
5
min read

How to respond to a dispute?

Getting a dispute can be really frustrating, especially after all the hard work you put in. Disputes are handled by the cardholders’ bank, and they require evidence to rule the dispute in your favor.
Best practices for submitting evidence to challenge a disputeBest practices for submitting evidence to challenge a dispute
Disputes
4
min read

Best practices for submitting evidence to challenge a dispute

Disputes can be raised by customers in any business transaction, and they can be challenged and eventually won only by sharing solid evidence.
Best practices for accepting digital paymentsBest practices for accepting digital payments
Disputes
3
min read

Best practices for accepting digital payments

Accepting digital payments has become essential for businesses in today's digital age. Here are some best practices to consider when accepting digital payments