Licenses & Regulatory Information
Overview
StorePay, Inc. holds Money Transmitter Licenses (or their equivalent) in the states listed in the table below. This page identifies the active licenses held by StorePay, Inc. and the applicable state regulatory authorities.
In states where StorePay, Inc. does not hold a direct license and does not operate under a state-recognized exemption or out-of-scope determination, payment processing and payout services that constitute money transmission are provided by a licensed third-party service provider acting as the regulated money transmitter.
Banking Partner Disclosure
ScanPay's wallet and payout services in Licensed States are provided in connection with JPMorgan Chase Bank, N.A., Member FDIC. Customer and merchant funds are held in a pooled For-Benefit-Of (FBO) custodial account maintained at JPMorgan Chase Bank, N.A.
JPMorgan Chase Bank, N.A. is not a party to your agreement with ScanPay and does not have a direct account relationship with you. All rights and obligations with respect to your funds are governed by ScanPay's Terms of Platform.
Active Licenses
The following licenses are currently active. This table is updated as licensing status changes.
State Regulatory Complaint Contacts
If you have a complaint regarding ScanPay's money transmission services, please contact ScanPay first at support@goscanpay.com. If your complaint is not resolved to your satisfaction, you may contact the applicable state regulator below.
Alabama
Alabama Securities Commission
Enforcement Division
P.O. Box 304700
Montgomery, AL 36130-4700
1-800-222-1253
asc@asc.alabama.gov
Arizona
Arizona Department of Insurance and Financial Institutions
To file a complaint, contact:
Arizona Department of Financial Institutions
100 N 15th Ave Suite 261
Phoenix, AZ 85007
Tel: 602-771-2800
Arkansas
Arkansas Securities Department
To file a complaint, contact:
Arkansas Securities Department
#1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Tel: (501) 324-9260
ASDInfo@arkansas.gov.
Colorado
Colorado Division of Banking
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado,
including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit,
are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11,
Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking
does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY
THAT SENT YOUR MONEY:
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division
of Banking’s website and return it and any documentation supporting the complaint via mail or email to the
Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob
Florida
Florida Office of Financial Regulation
For complaints, directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0381
Toll-Free Number: 1-800-848-3792
Georgia
Georgia Department of Banking and Finance
For consumer resources, see:
Georgia Department of Banking and Finance
Illinois
Illinois Department of Financial and Professional Regulation
For complaints directly to the Illinois Division of Financial Institutions, please send correspondence to:
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
Consumer Complaints (https://idfpr.illinois.gov/admin/complaints)
555 W. Monroe, Suite 500
Chicago, IL 60661
Toll-Free Number: 1-888-473-4858
Indiana
Indiana Department of Financial Institutions
StorePay, Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This
license does not cover virtual currency transactions.
To file a complaint, contact:
Indiana Department of Finance
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204
Tel: 800-382-4880
dficomplaints@dfi.in.gov
Louisiana
Louisiana Office of Financial Institutions
To file a complaint, contact:
Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
Tel: (225) 925-4660 complaints@ofi.la.gov
Maryland
Maryland Commissioner of Financial Regulation
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from
Maryland residents regarding StorePay, Inc., Maryland License No. 2575307, at:
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Tel: 1-888-784-0136
Michigan
Michigan Department of Insurance and Financial Services (DIFS)
To file a complaint, contact:
Michigan Department of Insurance and Financial Services (DIFS)
Office of Consumer Services
PO Box 30220
Lansing, MI 48909-7720
difscomplaints@michigan.gov
Mississippi
Mississippi Department of Banking & Consumer Finance
To file a complaint, contact:
Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Tel: 601-321-6901
Missouri
Missouri Division of Finance
To file a complaint, contact:
Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716
Tel: 573-751-3242
finance@dof.mo.gov
Nebraska
Nebraska Department of Banking and Finance
To file a complaint, contact:
Nebraska Department of Banking and Finance
PO Box 95006
1526 K St #300
Lincoln, NE 68508
Tel: (877) 471-3445
Pennsylvania
For questions or complaints about StorePay, Inc. dba ScanPay, contact:
Pennsylvania Department of Banking and Securities
Consumer Services Office
17 N. 2nd Street, Suite 1300, Harrisburg, PA 17101
Tel: 1-800-PA-BANKS (1-800-722-2657)
www.dobs.pa.gov
Consumer Financial Protection Bureau
Tel: 855-411-2372
TTY/TDD: 855-729-2372
www.consumerfinance.gov
Rhode Island
State of Rhode Island Department of Business Regulation
To file a complaint, contact:
State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920
Tel: (401) 462-9500
Utah
To file a complaint, contact:
Utah Department of Financial Institutions
P.O. Box 146800
Salt Lake City, Utah 84114-6800
Tel: 801-538-8834
complaints.dfi@utah.gov
Contact ScanPay
For questions about this page or ScanPay's regulatory status, contact us at support@goscanpay.com.
This page is updated as ScanPay's licensing status changes and is incorporated by reference into ScanPay's Terms of Platform. All license information is sourced from NMLS and individual state regulator records.
