KEY HIGHLIGHTS
We have answered almost all your questions
Will using Tap to Pay on iPhone affect the battery life of my device?
No. Tap to Pay on iPhone won't have a noticeable impact on battery life.
Which operating systems can use Tap to Pay on iPhone?
Tap to Pay on iPhone requires iOS 16.7 or later.
Update to the latest iOS version for the best experience.
Which devices work with Tap to Pay on iPhone?
Tap to Pay on iPhone requires iPhone XS or later.
When a customer taps their card, the interface displays a “Try a Different Card” or “Unable to Read Card” error. What does this mean?
This means that the customer is using a contactless card that is not supported. For example, an international customer may have a card that isn't widely accepted outside their region.
What payment types can I accept with Tap to Pay on iPhone?
With Tap to Pay on iPhone, you can accept any form of contactless payment, including Apple Pay on iPhone and Apple Watch, other digital wallet and payment services, and contactless debit and credit cards.
What is Tap to Pay on iPhone?
Tap to Pay on iPhone lets you accept contactless payments, right on iPhone — without any extra terminals or hardware. Accept payments from contactless credit or debit cards, Apple Pay, Apple Watch, and smartphones with other digital wallets. All you need is to ScanPay app on your iPhone.
What if a contactless payment card is not being read?
The performance of contactless cards can vary based on the card design, such as the card material or the location of the antenna. As a result, some cards connect more easily than others.
Try the following to ensure a successful card read:
- First, ask the customer to hold their contactless payment card directly on the device with the chip on the left side and the longer side of the card lined up with the edge of the tap area for several seconds.
- If the card still doesn't read, ask the customer to slide the card to center the chip directly over the notch on the device.
- If the contactless card remains unread without any feedback from the interface, the card might have a damaged antenna or might not work with contactless payments.
How do I know if the customer's payment card is contactless?
Contactless cards have an EMV® Contactless Indicator on the back or the front of the card.
How do I accept payments with Tap to Pay on iPhone?
When accepting a contactless payment with Tap to Pay on iPhone, the user interface indicates where the customer should hold their card or device on the screen, and when the tap is successful.
When the tap interface is ready, tilt your iPhone toward the customer. Ask the customer to hold their contactless payment method over the tap area until the animation indicates the payment has been completed, and you hear the Tap to Pay on iPhone success sound.
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