How Natasha, from Around The Town Moving & Storage, got her evenings back

Executive Summary

Around The Town Moving & Storage wanted to give customer’s a better, more secure payment solution than calling up the office and giving their card details. With ScanPay, they found a solution that gave their customers security and reduced waiting time for crew members by 80%.

Background

Around the Town Moving & Storage has been serving Atlanta and greater Georgia since 2000. While they’ve kept their bottom line in check, they’ve been able to keep growing with a clear focus on customer service. That’s why their customers love them and keep coming back.

While they have multiple crews working every day, all card payments were processed centrally from the office. That’s why if a job ran late into the night Natasha, the office manager, had to stay back at the office waiting to run the customer’s credit card. Customers had to call in and give their card details to make the payments while the crew members waited to get the payment confirmation.

“Sometimes a moving crew had to wait almost an hour after the job was done if the someone was not there at the office or if there was a problem in the payment” - Natasha, Around The Town Moving & Storage

All this meant a lot of missed family dinners for Natasha.

A scan is all it takes

When Natasha saw a flyer for ScanPay, she immediately called them up to see what it was all about. She loved the idea that customers could just scan a QR code and run the payment directly on their phone - no more giving private details on a phone call.

She started running pilot transactions with some of the crews and saw a lot of positive responses.

“[ScanPay] streamlined my payments, made my customers feel more secure, and reduced the waiting time for crew members time by 80%.” - Natasha, Around The Town Moving & Storage

But relying on a young company for her company’s finances still gave her pause. It was ScanPay’s commitment and support that made her more confident.

“[ScanPay] support is excellent! My customer champion from ScanPay is always available, no matter the time.“ - Natasha, Around The Town Moving & Storage