Payouts

Once the payout has left ScanPay, we typically see the amount reaching your bank within 2-3 business days. Banks typically process funds within the business day, but sometimes they can add extra days. including weekends and bank holidays. Once the bank has finished processing the transfer, they will deposit the money in your bank account automatically.

Payouts are initiated automatically by ScanPay according to the payout schedule. You can view your payout schedule under Balance & Payouts > Payout Schedule.

If you see an error face an issue. such as, incorrect bank account details, failed payouts, or other account-related problems, please reach out to us at support@goscanpay.com for assistance.

A payout is how money gets transferred from your ScanPay balance to your linked business bank account. When you collect payments from your customers via ScanPay, the money is first deposited into your balance. This balance is transferred to your linked bank account based on your payout schedule.

A negative balance indicates that the funds collected were insufficient to cover the deductions in the same period. This could happen if a refund is issued or if there are dispute withdrawals against your account.

A payout status indicates where the payout is in its journey.

• "Initiated": The payout process has been started. At this point, the transactions have been collated, and the payout amount has been fixed.
• "In Transit": The payout is currently in transit to your bank account.
• "Success": Payouts expected to have arrived at your bank account.
• "Failed": Payouts that encountered errors and were unsuccessful.

Yes, absolutely. ScanPay has partnered with Stripe, a PCI-compliant and SOC 1 and SOC 2 compliant platform, to ensure the security of your bank account information.

Unless specified, payouts are sent via Standard ACH and typically take 2-3 business days to reach your bank account.

Your balance in ScanPay is the net of your payments collected, refunds processed, fees deducted, credits applied, and any adjustments like disputes. Your Total Balance consists of "Upcoming Payouts," representing the active balance affected by current payments and refunds, and "On the Way," indicating payouts already initiated from ScanPay that are expected to arrive soon.

To link your bank account, simply submit an application with your KYC/KYB details through the app. Once approved, you can link your bank account by either using your online login details for your bank account or by manually entering your account information.

You can view the details of your linked bank account, including where the payouts are being sent, in the ScanPay app settings. Simply navigate to the Balance & Payouts > "Manage Bank Account" section to review your linked account.You can also go to any payout and check “Sent to” under “Overview”.